RETURNS & EXTENSIONS
DROP-IN CLASSES
Reservations, Refunds & Cancellations
You can cancel a Drop-In class reservation without penalty up to 2 hours before class.
Late cancellations or no-shows incur a penalty of a reduction of one class from a Class Package, or a charge in the amount of a single Drop-In class for Unlimited Memberships.
We require a minimum of 4 students to run a class.
In the case we don't reach our minimum, the class may be cancelled and you will be offered a credit to be used towards future classes and services. You will be notified by email or phone of a cancelled class.
Cancelled classes citing low enrollment do not entitle pass holders to complimentary extensions under any circumstance. If a class is cancelled, alternative arrangements to use pass credits within the given activation period of the pass must be made instead. If classes are not used before the pass's expiration date, clients may purchase extensions for the remaining classes, provided they fall within the terms of use of the pass in question.
Any requests for extensions or exceptions due to illness, injury, or incapacitation require supporting medical documentation detailing the nature of issue, its severity, and estimated recovery time.
No refunds. All purchases are final sales.
-
This pass is valid for adult in-studio drop-in classes only (18 years of age or older).
The pass expires 21 days after your first visit.
You have up to 1 year from the date of purchase to take your first class.
This promotional offer pass is location-specific and is not transferable between Toronto and Oakville locations
All sales are final. No transfers, or refunds under any circumstance.
Unused classes on an expiring or expired Intro Offer Pass can be extended by one year for a fee of $15+HST per remaining class. This option is only available for up to one year after the initial purchase date of the Intro Offer.
-
This pass is valid for adult in-studio Drop-In classes only (18 years of age or older).
The pass expires 4 months after your first visit.
You have up to 1 year from the date of purchase to take your first class.
This pass can be used at both Toronto and Oakville locations.
All sales are final. No transfers, or refunds under any circumstance.
Unused classes on an expiring or expired 10 Drop-In Class Pass can be extended by 8 months from date of expiry for a fee of $6+HST per class. The extension(s) must be purchased within 8 months of the pass expiration.
-
Unlimited Monthly Drop-In Class Memberships are renewed on the same day every month. Your credit card or VISA/debit card will be charged at the current rate of the membership each month until you cancel.
Please send all cancellation requests in writing via email to info@citydancecorps.com, with 10 days in advance of your next renewal date.
Unlimited monthly membership packages cannot be transferred.
Memberships can be placed on hold for a period of up to one month (30 days) at a time, up to two times per year. Requests for a hold must be made by email to info@citydancecorps.com and will not be back dated.
Unlimited Monthly Memberships can be used at both Toronto and Oakville locations.
Refunds: No refunds. All memberships are final sales.
-
These Memberships are renewed once a month starting on the date of purchase. Your credit card will be charged on monthly basis until you cancel.
Cancel anytime before your next billing date by emailing info@citydancecorps.com
This package cannot be transferred.
Unused classes can roll over to the next month, as long as the membership is active, and only for a period of one year.
No refunds. All memberships are final sales.
LATIN
-
This membership provides unlimited access to our Latin dance program and renews every 4 weeks - including regularly scheduled Courses and Non-Progressive Classes.
A minimum commitment of 2 months is required.
Your credit card will be charged every 4 weeks until cancellation, and within minimum commitment windows. Cancellation requests are to be sent via email to info@citydancecorps.com.
This Membership does not apply to Special Workshops, Adult Drop-in Classes, or Beginner Courses outside of the Latin program.
Latin Memberships are non-transferable location-specific. Passes apply only to the location they are purchased for.
You can put your membership on hold twice per year, for up to 28 days each time.
Requests for a hold must be made in writing and cannot be backdated.
Charges after holds are lifted will be prorated.
-
This membership provides 5 Latin classes every 4 weeks usable for Non-Progressive classes, and 4-week Latin courses.
Cancel anytime before your next billing date.
Your card will be charged every 4 weeks until you cancel. All cancellation notices must be emailed to info@citydancecorps.com before your next billing date.
This package cannot be transferred, cannot be used or transferred between locations.
Unused classes can roll over to the next month, as long as the membership is active, and only for a period of one year.
-
Students must notify City Dance Corps of any withdrawals at least seven days prior to the course start date to be eligible for a full credit.
Credits obtained from withdrawals are non-expiring and can be utilized for any service provided by City Dance Corps.
No refunds will be issued for withdrawals.
Withdrawal requests must be submitted before the course commencement date.
Credits will not be granted once the course has commenced.
Reservations, Refunds & Cancellations
Progressive Courses
Reservations: Progressive courses must be booked seven days before the start date.
Cancellation Policy: If you wish to un-enroll from the course, you must cancel seven days prior to the start date.
Non-Progressive Latin Classes
Online Reservations: All non-progressive Latin classes must be reserved online no less than 2 hours before class start times.
Cancellation Policy: You must cancel a reservation for our non-progressive Latin classes up to 2 hours before class.
Fee Application: Late cancellations or no-shows incur a $30.00 charge for both progressive and non-progressive classes. All cancellations can be done online through your account or through the CDC App.
Waiver Application (Memberships only): If you are unable to attend a scheduled class due to illness, we will provide a one-time waiver for the $30.00 + HST charge for both progressive and non-progressive classes. Any additional requests for extensions or exceptions due to illness, injury, or incapacitation require supporting medical documentation detailing the nature of issue, its severity, and estimated recovery time.
Make-up Classes: There are no make-up classes for missed sessions of Course.
No refunds. All purchases are final sales.
BEGINNER COURSES
Reservations, Refunds & Cancellations
Students who have registered and paid for a Beginner Course, but withdraw 1 week prior to the course start date are entitled to a full credit. Credits don’t expire and can be applied to any service.
There are no refunds for withdrawals. All withdrawals must be requested before the course start date.
There are no Make-Up options if you miss a class. Courses are progressive and it is expected you attend the course in its entirety.
We require a minimum of 4 students to run a course. In the case we don't reach our minimum, you will be offered a full credit to be used towards future classes and services.
If City Dance Corps is mandated by the government to shut down due to COVID-19, all in-studio courses will resume virtually and there will be no refunds.
CLICK HERE to learn more about our Studio Policies!
Aerial Silks Classes
Please refer to The Circus Fix policies.
Promotional/Sale Passes
Intro Offers are promotional items. There are no extensions, refunds or credits.
Anything purchased as part of sale, like our annual Deals of Christmas, Flash Sales, Seasonal Sales, Promotion Codes (you get lots of these if you sign up to our newsletter), and all other promotional items, there are no refunds, no credits and no extensions. They are not transferable.
Gift Cards
Gift cards are non-refundable and are treated as cash value.
They can be used to purchase all classes and other services offered at City Dance Corps.
They cannot be exchanged for cash.
Gift cards are the responsibility of the gift card holder. Lost gift cards cannot be redeemed.
Cards can be reloaded.
Private Lessons
It is recommended that private lessons be booked at least 3 days in advance and payment must be made in full upon booking. The lesson will not be confirmed unless payment is made in full in advance.
Cancellation of a private lesson must be made no less than 24 hours before the lesson, otherwise the price of the lesson will be charged as a cancellation fee.
Lessons can be re booked with more than 24 hours notice at no additional cost.
There are no refunds for private lessons once payment has been made.
Private lesson packages must be paid in full and used within 1 year of purchase.
It will be the sole responsibility of the student to call and book their private lessons. All lessons are confirmed by email.
Private Lessons rates apply to 1 student with 1 instructor. Semi Private rates apply to 2 or more students with 1 instructor. Students who are on a Private Lesson package wishing to upgrade to a Semi Private Lesson will be required to pay an upgrade fee of $25 per additional student per hour.
Special Workshops
Special Workshops include Guest Teacher Workshops, Aerial Silks, Monthly featured workshops, and any other Special Edition classes such as Performance Classes.
No make up classes, credits or refunds will be offered for any missed classes of the above mentioned Special Workshops.
Students may join any of these workshops up to the second week; however the discounted workshop fee will not be prorated and the pay per class rate will apply.
We require a minimum of 4 students to run an in-studio workshop and 4 students to run a virtual workshop. In the case we don't reach our minimum, you will be offered a credit to be used towards future classes and services.
No refunds or credits once enrolled in the Special Workshop.
Not transferable between students.
